Recently, China's first listed as sophisticated country Ⅳ light truck Omar can Cummins, Foton Motor also launched a new service standards. It is reported that the two new after-sales service initiatives launched by Foton Motor, in addition to the two major professional service teams prepared for major customers, will also provide the industry's first service “VIP Gold Card†for the majority of individual users.
The first "VIP Gold Card" in the field of domestic light truck service
At present, the competition in the domestic light truck industry has gradually changed from simple product competition to "equal product and service." The quality and level of after-sales service of products have attracted the attention of consumers, and have also become important reference indicators for users to purchase cars. Accurate understanding of market demand prompted Foton Motor to rapidly launch the industry's first “VIP Gold Card†service model after launching the industry-leading National IV Omar Cummins .
The person in charge of Foton Motor said: “ Omarc Cummins has set a new benchmark for its product advantages and has set a new benchmark in service. For the first 2,000 individual users, the 'VIP Gold Card' will be issued to allow Omarco to Cummins users enjoy better and more complete services." According to reports, users who hold the Omar Cummins VIP Gold Card can enjoy a number of preferential services, including: giving away two engine maintenance; off-warranty service fees and working time fees will be 20% off; key components will be guaranteed for 2 years or 20 years. Ten thousand kilometers and other enhanced value-added services.
It is understood that Foton Motor has established a good service reputation at the beginning of its establishment. Through the accumulation of experience in the field of service, the service concept of Foton Light Trucks has gradually deepened, and has continued to innovate in service. This time, Omar Cummins took the lead in launching the “VIP Gold Card†service model in the light-duty truck industry, deepening the connotation of the service brand, which will help the company to further establish a high-quality service image. At the same time, it has also set insurmountable difficulties for similar light truck products. Service ruler.
Professional service team escorting major customers
In addition to providing new “VIP Gold Card†services for individual users, Omar Cummins has also established two professional service teams for major customers. It is understood that these two service teams are composed of Cummins and Omar, which has attracted many light-card technical experts from home and abroad to participate. The Cummins International Technical Team is specifically established for the Omagh Cummins Power System. Among them are senior technicians from the United States Cummins headquarters and technical experts from the United Kingdom. The team leader Stephen said: "The team members are all from the backbone of the company. We have the strength to have a very rich service experience. We will bring the best service and the highest technology to China's Omar Cummins users. We are honored to serve them."
In addition, Omar's professional service team will provide timely after-sales service support for the entire vehicle, and team members also have extremely high technical literacy. The two professional teams work together to serve Ouma Cummins large customers, will provide users with routine testing, after-sales service and other content, on call, to solve the large customer's worries.
Innovative Services Let Foton Cars Always Lead the Industry
At present, commercial vehicles have entered the era of service competition, consumers are more concerned about the level of after-sales service products, after-sales service construction has become a top priority for manufacturers. Foton Motor has grasped the development trend of the industry, constantly innovating and improving services, and letting consumers feel more service care. In recent years, Futian Automotive has always been at the forefront of the industry with its continuous and innovative service policies.
It is understood that Omar high-end light trucks took the lead in breaking the service standards of the light truck industry as early as 2 years ago. In 2007, it introduced the "Three Guarantees" service standard and became the first enterprise to achieve "Three Guarantees" in the automotive industry. At the same time, the “Buy Before Buy†campaign also demonstrated Futian’s strong corporate strength and service standards. The launch of the “VIP Gold Card†service and the establishment of a professional large customer service team are the continuation of the innovative services of Foton Motor and will continue to consolidate the leading advantages of the service in the light truck industry.
The first batch of drivers who got the “VIP Gold Card†told reporters: “Buying a car is a must to buy it. Omar Cummins has a guaranteed quality and good service. The VIP Gold Card allows me to save more maintenance costs. Completely relieved our worries."
Industry experts said: Omar Cummins has always been leading the service direction of high-end light trucks , which is a manifestation of corporate strength, and will further stimulate the development of the entire light truck industry. The new service policy reflects the company’s concern for consumers and also represents the voice of consumers. For high-end light trucks, in addition to having product advantages, they must also have service advantages. The resultant combination of products and services will determine the success of a product.
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